Qsolve - What we do differently

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Our Difference

What we do differently

Service is critical to the companies and people we service. Because of this, we do more than make promises - we live up to them. The only way we can prosper is by helping you succeed.

Because of this, we offer you a satisfaction guarantee.

The consulting industry, along with a lot of other industries, has its share of unethical individuals and companies who will always try to take advantage of “who they know” and unsuspecting buyers in their quest for easy money. Fortunately these people are in the minority, but we know they exist because we have a number of customers come to us to clean up the mess.

As there are no standards or requirements set in place by a governing body, almost anyone can call themselves a “consultant.” Their inexperience can cost you dearly, even if they are genuinely trying to do an honest job. One of our customers who understandably requests to remain anonymous, had to trash six month’s worth of development because the “consultant” just couldn’t deliver.

Service is critical to the companies and people we service. Because of this, we do more than make promises - we live up to them. The only way we can prosper is by helping you succeed.

When you hire us to complete a project, we won’t bleed you with unforseen or unexpected charges. This may occur with some consultants because they haven’t properly planned, factored in your particular environment, or researched the project OR they use it as a way to extract more money from you. Either way, we consider this unprofessional and unethical.

All of these reasons add up to why Qsolve has developed our unique 5-point “Star Guarantee”.

	Do it right the first time. With Qsolve, you’ll never pay for one project twice. We believe in doing projects right the first time, every time. If we have to return to fix the same thing, you don’t pay. We are able to make this promise because we understand the value of experience and planning. Some other consultants seem to live by the “you start coding and I’ll go find out what they want” principle. We understand the cost benefit to you in planning and scoping – in other words, planning to succeed. While our competitors profit two or three times by “fixing up” or “fine-tuning” projects, we insist we get it right in the first place. If we scoped, designed, implemented and installed your project, and it doesn’t deliver as a result of our errors, oversight, fault, etc, we will fix it for free. No matter what it takes – that includes labour, software and anything else necessary including the pizzas.
	No unpleasant or unexpected surprises You should know what to expect from us and your project. Before we start working with your systems and people, we will evaluate your problem and alert you to any potential risks involved in fulfilling your requirement. If there are any risks, they will be explained in full. If your involvement is necessary, we will explain where, when and why. Your authorisation and agreement will be obtained before work commences. We will provide you with regular progress reports – in writing if you like.
	No Techno-Babble You deserve to get answers to your questions in plain English. Our consultants will not talk down to you or make you feel ignorant because you don’t understand their technical language.
	Accurate Billing Every invoice you receive from us is guaranteed to be accurate and detailed with a timesheet. You will know exactly what you are paying for. No more mysterious invoices with vague blocks of time.
	100% Satisfaction You deserve complete satisfaction with our services and products. We will do whatever it takes to make you happy. No hassles, no problems, no worries.

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